Association of Research Libraries

University of Washington Libraries

Library Assessment Conference

Building Effective, Sustainable, Practical Assessment

2018 Library Assessment Conference
Houston, Texas
December 5–7, 2018

Conference Proceedings

2016 Library Assessment Conference Proceedings

Papers are available in PDF only and are displayed in the order they appear in the program. If you encounter problems or are unable to access these files, please contact

The full conference proceedings are available online (PDF).

Table of Contents

Conference Overview

Sensemaking for Decisionmaking

Lisa Janicke Hinchliffe (University of Illinois at Urbana-Champaign)

Measuring the Impact of Digitizing 24,000 Print Theses and Dissertations at UMass Amherst

Jessica Adamick (University of Massachusetts Amherst)

Research as Design—Design as Research: Applying Design Thinking to Data Management Needs Assessment

Cinthya Ippoliti (Oklahoma State University)

Assessing the Digital Humanities Working Group Projects at the University of Florida

Laura I. Spears and Laurie N. Taylor (University of Florida)

 Lessons from the 2015 UCSC Instance of the Ithaka S+R Student Survey

Greg Careaga, University of California, Santa Cruz

Library as Research Site: The Local Value of Participating in a National Research Project

Virginia Dearborn and Jenifer Gundry (Princeton Theological Seminary)

Visualizing Local Data: The Ithaka S+R Survey at UNLV

Starr Hoffman and Ashley Hernandez-Hall (University of Nevada-Las Vegas)

Survey Administration Best Practices: Lessons Learned from the 2015 Ithaka S+R Faculty Survey

Christine Wolff (Ithaka S+R)

What Do Faculty Think? National & Local Perspectives from the Ithaka S+R Survey

Christine Wolff (Ithaka S+R)

Reading Library Spaces: Using Mobile Assessment to Complete Your Library’s Story

Camille Andrews, Elizabeth Hines, and Sara E. Wright (Cornell University)

Evidence-Based Decision Making Using New Library Data

C. Heather Scalf (University of Texas Arlington)

Driving the BUS: A Multimodal Building Use Study and Needs Assessment

Mandy Shannon (Wright State University)

Shh Stats: Mining the Library’s Chat Transcripts to Identify Patterns in Noise Complaints

Jason Vance (Middle Tennessee State University)

After the Ribbon Cutting: Creating and Executing an Efficient Assessment Plan for a Large-Scale Learning Space Project

Krystal Wyatt-Baxter and Michele Ostrow (University of Texas at Austin)

Using Non-Library Student Collaboration to Inform the Design of a Library Family Room

C. Jeffrey Belliston and Holt Zaugg (Brigham Young University)

Building CORA, the Community of Online Research Assignments

Susan Archambault, Loyola Marymount University

Adventures in Framework Assessment

Anne Grant and Camille Cooper (Clemson University)

Implementing ACRL’s Assessment in Action Program at UNCG Libraries to Meet the Information Literacy Needs of Incoming Transfer Students

Karen Stanley Grigg, Lea Leininger, and Jenny Dale (University of North Carolina at Greensboro)

Score! Using Competitive Assessment Approaches to Chart Growth in Critical Thinking and Information Literacy with Incoming First-Year Student Athletes

Colleen Mullally (North Andover Public Schools); John Watson (Pepperdine University)

Dream of a Common Language: Developing a Shared Understanding of Information Literacy Concepts

Deborah A. Murphy (University of California, Santa Cruz)

Student Instructional Histories: An Approach to Assessing the Reach of an Information Literacy Program

Erica Schattle and Joshua Quan (Tufts University); Megan Bresnahan (University of New Hampshire)

Understanding Research: Assessing Library Impact on Academic Performance through an Online Courseware Pilot

Karen Dearing and Ashley Shealy (Middle Tennessee State University)

Academic Libraries’ Impact on Community College Student Success

Katy Mathuews (Ohio University); Brad Pulcini (Ohio Wesleyan University)

Do We Approve? New Models for Assessing Approval Plans

Sarah Tudesco, Julie Linden, and Daniel Dollar (Yale University)

Mind the Gap: Using Patron Actions to Identify Holes in a Library’s Collection

Qiana Johnson (Northwestern University)

Developing a Sustainable Collection Assessment Strategy

Michelle Leonard and Steven Carrico (University of Florida)

Applying the Principles of Total Library Assessment to Inform Sustainable Collection Development

Michael Luther and Ana Guimarães (Kennesaw State University Library System)

Continuous Usability Testing: The Importance of Being Iterative When it Comes to Assessment and Development of the Library’s Digital Services

Anneli Friberg, Linköping University

Measuring Impact of Liaison-Faculty Relationships: A Multi-Factor Assessment Framework

Lisa R. Horowitz, Courtney Crummett, and Tracy Gabridge (Massachusetts Institute of Technology)

Calculating the REACH of Engaged Librarians: A Lesson in Poka-Yoke Error Proofing

Sarah Anne Murphy (The Ohio State University)

ARL’s Leadership and Career Development Program: An Incubator and Catalyst for Leadership Development

Carlette Washington-Hoagland (University of Iowa); Mark A. Puente (Association of Research Libraries)

Using Appreciative Inquiry Methods to Build a Culture of Assessment and Library Instruction Program from the Bottom Up: Uncovering Librarian Values, Assumptions, Beliefs, and Best Practices

Donna Ziegenfuss (University of Utah)

Collaborative Libraries Assessment Across a Multi-Campus College

Tanner Wray and Cynthia Pfanstiehl (Montgomery College); Nancy Fried Foster (Ithaka S+R)

Event Evaluation: Developing a Rubric for Assessing the Value of Library Programming

Maurini Strub and Melissa Laning (University of Louisville)

Assessing Your New Library Position: A Story about Creativity, Collaboration, and Collegiality

Amanda B. Albert (Saint Louis University)

How Well Do We Collaborate? Using Social Network Analysis (SNA) to Evaluate Engagement in Assessment Program

Nisa Bakkalbasi, Columbia University in the City of New York

Acknowledging the Political, Economic, and Values-Based Motivators of Assessment Work: An Analysis of Publications on Academic Library Assessment

Lise Doucette (University of Western Ontario)

Assessment as User Engagement: Using User Testing and Assessment to Build Investment in the Library’s Intranet

Elizabeth Edwards (University of Chicago)

Using Peers to Shed Light on Service Hours for Librarians

Hector Escobar and Heidi Gauder (University of Dayton)

Active Learning with Assessment

Katharine Hall and Meredith Giffin (Concordia University)

Assessment Planning in the Time of Change

Laurie Borchard and Charissa Jefferson (California State University, Northridge)

Making It Work: Developing a Student-Centered Assessment Model for a Large-Scale Information Literacy Program

Rachel W. Gammons and Lindsay Inge (University of Maryland)

Multi-Method Assessment to Improve Library Instruction

Zsuzsa Koltay and Kornelia Tancheva (Cornell University)

Using Images to Understand Students’ Approaches to the Research Process

Ann Medaille and Molly Beisler (University of Nevada, Reno)

Take Back the Data: The 21st-Century Library
     Lisa R. Horowitz (Massachusetts Institute of Technology); Kirsten Kinsley (Florida State University)

Lean Libraries Optimize Outcomes!

Annie Norman (Delaware Division of Libraries)

Academic Library Services and Undergraduate Academic Success: Trends in Research Literature

Ashlynn Kogut (Texas A&M University)

Assessing User Engagement with Library Exhibits Using Eye Tracking

Kris M. Markman (Harvard University)

Why Seek Expertise in an Age of DIY? One Library’s Qualitative Approach to Understand When and Why Students Seek Reference Assistance

Marc Vinyard and Jaimie Beth Colvin (Pepperdine University); Colleen Mullally (North Andover Public Schools)

There’ is a Method to the Madness: Understanding the Benefits and the Usage of Usability Methodologies in a Website Life Cycle

Rachael Winterling (University of North Carolina at Charlotte)

Assessment by Design: A Design Thinking Project at the University of Washington Libraries

Linda Garcia (Washington State University Vancouver); Jackie Belanger, John Danneker,  Mia Klaus, Christine Tawatao, Stephen Weber, and Linda Whang (University of Washington)

Using Informal Learning Spaces and Non-Traditional Methods to Assess Student Success

Sojourna Cunningham (University of Richmond); Anna Sandelli (University of Tennessee, Knoxville)

Building on Success: Increasing the Impact of an In-House User Satisfaction Survey

Emily Daly (Duke University)

So Everyday: Interviews with Academic Researchers to Understand Their Day-to-Day

Erin R. B. Eldermire and Neely Tang (Cornell University)

Proficiencies for Assessment Librarians and Coordinators: Defining a Profession

Mark Emmons (University of New Mexico); Alice Daugherty (Louisiana State University); Lisa R. Horowitz (Massachusetts Institute of Technology); Carol Mollman (Washington University in St. Louis); Megan Oakleaf (Syracuse University); Zoltán Szentkiráli (Southern Methodist University); Terry Taylor (DePaul University)

Creating Sustainable Assessment Practice through Collaborative Leadership: Informing and Being Informed by Higher Education Leaders

Lisa Janicke Hinchliffe (University of Illinois at Urbana-Champaign); Kara J. Malenfant (Association of College and Research Libraries); Karen Brown (Dominican University)

A Day in the Life: Practical Strategies for Understanding Student Space-Use Practices

Andrew Asher (Indiana University); Juliann Couture (University of Colorado, Boulder); Jean Amaral (Borough of Manhattan Community College, CUNY); Maura Smale (City University of New York, City Tech); Sara Lowe (Indiana University-Purdue University Indianapolis); Donna Lanclos (University of North Carolina, Charlotte); Mariana Regalado (Brooklyn College, CUNY); Barbara Fister (Gustavus Adolphus College)

Lead Users: A Predictive Framework for Designing Library Services and Spaces

Ameet Doshi (Georgia Institute of Technology); Elliot Felix (brightspot strategy)

From Data to Development—Using Qualitative Data to Create Ideas and Solutions

Åsa Forsberg and Ingela Wahlgren (Lund University)

Space: Describing and Assessing Library and Other Learning Spaces

Bob Fox (University of Louisville); Martha Kyrillidou (Quality Metrics, LLC); Joan Lippincott (Coalition for Networked Information); Steve Hiller (University of Washington)

Measurement and Metrics for US Presidential Libraries

Wanda Dole (Abraham Lincoln Presidential Library and Museum); Jack Robertson (Thomas Jefferson Foundation)

Graduate in Four Years? Yes, the Library Can Help With That!

Jan Fransen and Kate Peterson (University of Minnesota, Twin Cities)

Academic Libraries and Student Retention: The Implications for Higher Education

Mary O’Kelly (Grand Valley State University)

What Do We Want to Know: Completing an Action-Oriented Research Agenda

Lynn Silipigni Connaway and William Harvey (OCLC); Vanessa Kitzie and Stephanie Mikitish (Rutgers University)

Using a Social Network Analysis to Inform Library Communication Patterns within the Harold B. Lee Library

Holt Zaugg (Brigham Young University)

So, You Developed the Framework for Liaison Work. What’s Next?

Yelena Luckert (University of Maryland)

Reskilling for the Digital Humanities: Assessing Outcomes of a Developing-Librarian Program

Nisa Bakkalbasi, Barbara Rockenbach, and John Tofanelli (Columbia University in the City of New York)

Building Library-Wide Engagement in Assessment from Scratch

Beth Martin, Anne Cooper Moore, and Rachael Winterling (University of North Carolina at Charlotte)

Writing the Library’s Story, Three Outcomes at a Time

Luke Vilelle (Hollins University)

Supporting Parents in Early Literacy through Libraries (SPELL): An Assessment of a Multi-Site Library Project

Beth Crist, Miranda Doran-Myers, and Linda Hofschire (Colorado State Library)

Delighting Our Customers: Building Services Collaboratively with Learners at a Distance

Sam Dick and Selena Killick (The Open University)

Evaluating from Arm’s Length: Assessing Services Provided by a Library Consortium

Sabina Pagotto, Kathryn Barrett, and Katya Pereyaslavska (Scholars Portal, Ontario Council of University Libraries)

What Do We Collect and Why? Conducting a Self-Study to Improve Data Collection Practices

Summer Durrant and Suzanne Chase (University of Mary Washington)

Using a Tool to Build a Culture of Assessment: The Data Framework

Ashley Hall and Starr Hoffman (University of Nevada-Las Vegas)

All Your Data Displayed in One Place: Preliminary Research and Planning for a Library Assessment Dashboard and Toolkit

Megan Hurst and Christine Madsen (Athenaeum21); Frankie Wilson (University of Oxford); MacKenzie Smith and William F. Garrity (University of California, Davis)

Do We Collect That Information and If So, How Can I Access It? Designing a Statistics Depository

Michael Perry and Gina Petersen (Northwestern University Library)

The Power of Performance: Outcome Measurement in Modern Times

Denise M. Davis (Sacramento Public Library); Emily Plagman (Public Library Association)

Showcasing Faculty Research with Elements and Tableau

Gabrielle Wiersma and Matt Ramey (University of Colorado, Boulder)

Assessing International Students in the Library Instruction Classroom

Susan Avery and Kirsten Feist (University of Illinois at Urbana-Champaign)

Developing a Practical Framework for Information Literacy Program Evaluation

Paul Bracke (Gonzaga University); Clarence Maybee and Sharon A. Weiner (Purdue University)

Usability Study of Database Accessibility for Students Who Use Screen Readers

Nicole Campbell (Washington State University Vancouver)

Beyond Data Management: Designing User-Driven Data Services at UCSF Library

Ariel Deardorff (University of California San Francisco)

OBILLSK: Using Predictive Analytics to Anticipate Interlibrary Loans

Ryan Litsey, Scott Luker, and Weston Mauldin (Texas Tech University)

Evaluating Reference Consultations in the Academic Library

Lorie A. Kloda (Concordia University); Alison J. Moore (Simon Fraser University)

Tracking for Outreach: Using Data for Cross-Unit Purposes

Heidi Gauder and Hector Escobar (University of Dayton)

A Factor Analysis Approach to Persona Development using Survey Data

Hae Min Kim and John Wiggins (Drexel University)

Assessing to Transform an Aging Learning Commons: Leveraging Multiple Methods to Create a Holistic Picture of Student Needs

Sarah Hutton and Jessica Adamick (University of Massachusetts Amherst)

Consulting Detectives: How One Library Deduced the Effectiveness of Its Consultation Area and Services

Camille Andrews and Tobi Hines (Cornell University)

It’s All About the Learning: What Students Say About Their Learning in Informal Learning Spaces in the Library

Susan Beatty (University of Calgary)

Public Workstation Use: Visualizing Occupancy

Jeremy Buhler (University of British Columbia)

Library Snapshot Day, or the 5 Ws—Who, What, When, Where, and Why Are Students Using Academic Library Space: A Method for Library User Experience Assessment

Gricel Dominguez, Genevieve Diamond, Enrique Caboverde, III, and Denisse Solis (Florida International University)

Advancing Campus Priorities Through Informed Space Reallocations

Robert E. Fox, Jr. and Bruce L. Keisling (University of Louisville)

Author Index