Association of Research Libraries

University of Washington Libraries

Library Assessment Conference

Building Effective, Sustainable, Practical Assessment

2018 Library Assessment Conference
Houston, Texas
December 5–7, 2018

2008 Poster Presentations

Download poster abstracts leaflet

Posters are listed alphabetically by lead author.

** denotes this poster presentation is part of LibQUAL+® Share Fair

Relationship Management and Its Impact on Library Service Quality [1.8MB]
Ola Bayan (Arab Academy for Science, Technology, and Maritime Transport)

Strategic Innovation with the Balanced Scorecard
Tom Bielavitz (Portland State University)

Re-framing Assessment: A Patron-centered Approach
Left Panel Center Panel Right Panel Handout
Jeanne Brown (University of Nevada Las Vegas)

We're Not Alone: Tapping into Assessment Expertise on Campus
Kathy Brown (North Carolina State University)

Beyond Bean-counting: Taking Advantage of Existing Data to Structure Multidimensional Library Instruction Assessment
Lesley Brown (Michigan State University)
Angela Maycock (Michigan State University)

Leveraging the Collections Budget: Best Practices in Assessing Information Resources Users Need
Leslie Button (University of Massachusetts Amherst)

Proving Value and Preserving Staff Sanity: A Centralized Data Repository
Kay Chapa (University of Texas Southwestern Medical Center)

** LibQUAL+® @ PolyU Library: Gaining Stakeholders’ Support through Benchmarking
Winnie Yuen Ming Chim (The Hong Kong Polytechnic University Library)

The SFX Statistical Package: Effective, Sustainable, Practical?
Tina Chrzastowski (University of Illinois at Urbana-Champaign)
Michael Norman (University of Illinois at Urbana-Champaign)

** Using LibQUAL+® to Inform and Assess Strategic Planning
Barbara Cockrell (Western Michigan University)

University of Washington Library Student Advisory Committee: Listening to Student Voices
Anne Davis (University of Washington)
Laura Barrett (University of Washington)
Kylie Fullmer (University of Washington)

Assessing the Implementation of an Integrated Programme to Enhance Library Research Support at Three Universities in South Africa
Karin de Jager (University of Cape Town)
Pat Busby (Carnegie Research Libraries Consortium Grant)
Colin Darch (University of Cape Town)

No Two Directions Are Ever the Same: Transforming Reference Services
Fran Devlin (University of Kansas)
John Stratton (University of Kansas)

** Assessment beyond LibQUAL+®: Investigating the Service Needs of EMU User Groups
Susann deVries (Eastern Michigan University)

** What Makes an Organizational Climate Healthy? Comparing the ClimateQUAL™: Organizational Climate and Diversity Assessment and LibQUAL+®
Irma Dillon (University of Maryland)
Maggie Saponaro (University of Maryland)
Paul Hanges (University of Maryland)

Three Easy Methods to Assess and Improve Your Library Instruction
Ignacio Ferrer-Vinent (Science Reference & Instruction Librarian, University of Colorado Denver)

Using Survey Software to Assess the Effectiveness of Information Literacy Online Tutorials
John Fudrow (University of Pittsburgh)
Patricia Duck (University of Pittsburgh)

** Are LibQUAL+® Open-ended Comments an Indicator of User Satisfaction? Examination of a Method of Re-coding LibQUAL+® Comments and Their Correlation with User Satisfaction Scores
Alan Gale (University of Guelph)
Ron Ward (University of Guelph)

Helping the Library Count: Collecting Reference Statistics for Meaningful Use [6.5MB]
Handouts 1, 2, 3, and 4
Judith Garrison (Indiana University - Purdue University Fort Wayne)

** Using LibQUAL+® Affect of Service Items as a Framework for Developing and Instilling Core Competencies and Values for Reference Service Providers
Patrick Griffis (University of Nevada, Las Vegas)

** Diving into Assessment: LibQUAL+® as a Springboard
Lorelei Harris (University of Lethbridge)
Leona Jacobs (University of Lethbridge)
Donna Seyed-Mahmoud (University of Lethbridge)

At the Table: University of Maryland Libraries and the Campus Learning Outcomes Assessment Process
Diane Harvey (University of Maryland)

Library Space Planning: Assessing Options for the Long-term Storage of Print Materials
Cathie Jilovsky (CAVAL Collaborative Solutions)

** Applying LibQUAL+® Results: A Survey Assessment at a Medium-sized University
Marcus Kieltyka (Central Washington University)

Making Use of Raw Data in Instructional Services
Angela Lee (University of Washington)

** Universal Incentives
Rachel Lewellen (University of Massachusetts Amherst)

Tracking not Tic’ing: Data for Reference Desk Staffing and Decision Making
Jean McLaughlin (University at Albany)

** Using LibQUAL+® Results to Enhance "Library as Place" at Eastern Washington University
Julie Miller (Eastern Washington University)

Jumpstarting Your Assessment: Using Existing Data to Establish a Foundation for Pervasive Assessment [10MB]
Lesley Moyo (Virginia Tech University)
Bruce Obenhaus (Virginia Tech University)

Collection Assessment from Every Angle
Additional information
Corey Murata (University of Washington)
Hana Levay (University of Washington)

Using Cost Study Data to Inform Gift Acceptance Policy and Procedures
Karen Neurohr (Oklahoma State University)
Jennifer Paustenbaugh (Oklahoma State University)

Effective Information Literacy Assessment: Putting the Pieces Together
Sue Phelps (Washington State University Vancouver)
Karen Diller (Washington State University Vancouver)

Assessing Student Learning in a One-Time Information Literacy Class
Krista Prock (Kutztown University)
William Jefferson (Kutztown University)

Pop-up Quiz: Using Course Management Software for Library Instruction Assessment
Deb Raftus (University of Washington)
Diana Hartle (University of Georgia)
Amy Watts (University of Georgia)

Building an Assessment Program at Columbia University Libraries: Year One
Jennifer Rutner (Columbia University)
Jeff Carroll (Columbia University)

Promote Library Evaluation and Assessment Culture in UPR System
José Sánchez-Lugo (University of Puerto Rico)
Julia Vélez (University of Puerto Rico)

** Consortial Participation in LibQUAL+®: Outcomes and Benefits
Kathy Tomajko (Georgia Institute of Technology)

The DigiTop Dashboard
Matthew Treskon (National Agricultural Library)

** Evaluating the Evaluators: Library Assessment in South African Academic Libraries
Anette van Vuren (University of Johannesburg)

Systematic Evaluation of UPR Libraries: Reaffirm the Collaboration, Promote Evaluation and Assessment Culture
Julia Vélez (University of Puerto Rico)

Return on Investment: Information Literacy Assessment Using Quality Criteria
Heike vom Orde (International Central Institute for Youth and Educational Television)

** Using the Adequacy and Superiority Scales and Scores to Gain Insight and Understanding of LibQUAL+® Results
Ron Ward (University of Guelph)
Alan Gale (University of Guelph)

Communicating Assessment: What Academic Library Web Sites Tell Us
Kate Zoellner (The University of Montana)