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Library Assessment Conference
Building Effective, Sustainable, Practical Assessment
2018 Library Assessment Conference
Houston, Texas
December 5–7, 2018
#lac18
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2014 Conference Schedule
Conference program -- Program abstracts -- Program at a glance -- Attendee roster
Posters -- Poster program -- Poster abstracts 2014 Program Schedule
Sunday
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August 3
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12–5pm
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Registration (OUGL - Odegaard Undergraduate Library - First Floor)
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12:15–4:15pm
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Workshop (OUGL 220)
Collection Assessment Strategies in Context: Using Data to Inform the Shift from Print to Electronic Collections
Leaders: Anne Osterman, Virtual Library of Virginia (VIVA) and Michael Matos, American University
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12:15–4:15pm
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Workshop (OUGL 136)
Library Value: Conceptualizing, Capturing, & Communicating Impact
Leader: Megan Oakleaf, Syracuse University
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12:15–4:15pm
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Workshop (OUGL 141)
Cube: Unlocking the Value from Your Library’s Data
Leader: Margie Jantti, University of Wollongong
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Monday
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August 4
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8am–5pm
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Registration (HUB - Husky Union Building - Mural Lounge)
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8–9am
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Breakfast (South Ballroom Prefunction Area, HUB 245)
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9–9:15am
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Welcome & Opening (HUB South Ballroom)
Betsy Wilson, Steve Hiller, and Martha Kyrillidou
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9:15–10am
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Keynote I (HUB Ballroom)
Margie Jantti, University of Wollongong: Aspiring to Excellence: Maximising Data to Sustain, Shift, and Reshape a Library for the Future
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10–10:45
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Keynote II (HUB Ballroom)
Debra Gilchrist, Pierce College: Leading with Strategy and Evidence
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10:45–11am
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Break
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11am–12:30pm
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Session 1 (Paper 1) (HUB South Ballroom)
Collections 1
Using Bibliometrics to Demonstrate the Value of Library Journal Collections
Christopher Belter, National Institutes of Health Library
Neal Kaske, National Oceanic and Atmospheric Administration -- NOAA
Measuring Impact: Tools for Analysing and Benchmarking Usage
Jo Lambert and Ross MacIntyre, Mimas
Angela Conyers, Evidence Base
Time for “Alt Metrics” to Drop the “Alt”: Developing a Standards Foundation for Alternative Assessment of Scholarship
Todd Carpenter and Nettie Lagace, National Information Standards Organization -- NISO
Session 2 (Paper 2) (HUB 250)
Methods 1
Who’s Asking What? Modelling a Large Reference Interaction Dataset
Andrew Asher, Indiana University Bloomington
A Mixed-Methods Approach to Questionnaire Development: Understanding Students’ Interpretations of Library Survey Questions
Heather Gendron, University of North Carolina at Chapel Hill
Alisa Rod, Ithaka S+R
Using Photovoice to Explore Native American Students’ Perceptions of the Physical Library
Karen Neurohr and Lucy Bailey, Oklahoma State University
Session 3 (Panel 1) (HUB Lyceum—1st Floor)
LibQUAL+®
Commonalities in LibQUAL+ (Dis)satisfaction: An International Trend? (Lightning Talk)
Selena Killick, Cranfield University
Martha Kyrillidou, Association of Research Libraries
A Longitudinal Analysis of 2003–2013 LibQUAL+ Survey Results (Paper) Handout
Beverly Lynch, Susan E. Parker, Linda Kobashigawa, Sara Pacheco, Jeremy Whitt, and Leslie McMichael, University of California, Los Angeles
Michael Qiu, University of Southern California
A 15-year Retrospective on LibQUAL+ (Panel)
See also: Town, S. (2016). LibQUAL+: a quality survey case study. In Atkinson, J. (Ed.). Quality and the Academic Library. Oxford: Chandos. pp. 209–220.
Fred Heath, University of Texas
Martha Kyrillidou, Association of Research Libraries
Colleen Cook, McGill University
J. Stephen Town, University of York, UK
Steve Hiller, University of Washington
Session 4 (Lightning 1) (HUB 145)
Organizational Capacity
Core Competencies for Librarians with Assessment Responsibilities
Sue Erickson, Virginia Wesleyan College
Sarah Passonneau, Iowa State University
Library Assessment and Quality Assurance—Creating a Staff-Centered Evidence-Based Development Process
Håkan Carlsson, Gothenburg University, Sweden
Support System: Establishing, Sustaining, and Growing a Framework for Assessment
Greg MacAyeal and Marianne Ryan, Northwestern University
Collaborating with Faculty to Assess Undergraduate Information Literacy in Degree Programs
David Nolfi, Maureen Diana Sasso, and Lori E. Koelsch, Duquesne University
The Role of Student Advisory Boards in Assessment
Meg Scharf, University of Central Florida
Bob Fox, University of Louisville
Ameet Doshi, Georgia Institute of Technology
Impacts of Different Types of Administrative Experiences on Performance Measurement Resource Support in Libraries
Larry Nash White, University at Buffalo
Creating a Culture of Evidence and Assessment: Building a Daily Practice that Matters
Wendy Holliday and Theresa Carlson, Northern Arizona University
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12:30–1:20pm
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Box Lunch
Vendor Presentations:
Atlas Systems (HUB 334)
ProQuest (HUB 214)
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1:30–3pm
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Session 5 (Paper 3) (HUB South Ballroom)
Assessment Capacity 1
Fitting a Round Peg into a Square Hole: Dickeson’s Academic Program Prioritization and Libraries
Tracy Bicknell-Holmes, Boise State University
Community College Libraries and Culture of Assessment: A Survey of Library Leaders
Lisa Hinchliffe, University of Illinois at Urbana-Champaign
Meredith Farkas, Portland State University
Measuring the Research Readiness of Academic and Research Librarians: A Project Report of the Institute for Research Design in Librarianship (IRDL)
Kristine Brancolini and Marie R. Kennedy, Loyola Marymount University
Educating Assessors: Preparing Professionals with Macro and Micro Skills
Rachel Applegate, Indiana University - Purdue University Indianapolis (Not present)
Session 6 (Paper 4) (HUB 250)
Special Collections
Getting to Know You (and Me!): Assessment and the Archival Metrics Toolkit at Columbia University’s Rare Book & Manuscript Library
Nisa Bakkalbasi and Jocelyn Wilk, Columbia University
Assessing the Impact of Special Collections Instruction at the University of Chicago
Julia Gardner and Leah Richardson, University of Chicago
New Archive and Special Collections Statistics, Measures and Standards (Update)
Christian Dupont, Atlas Systems
Steve Hiller, University of Washington
Session 7 (Panel 2) (HUB Lyceum—1st Floor)
Usage Metrics/Visualization
Downloads and Beyond—New Perspectives on Usage Metrics
Peter Shepherd, COUNTER
Carol Tenopir, University of Tennessee, Knoxville
Marie Kennedy, Loyola Marymount University
Tableau Unleashed: Visualizing Library Data
Sarah Murphy, The Ohio State University
Jeremy Buhler, University of British Columbia
Rachel Lewellen, University of Massachusetts Amherst
Session 8 (Lightning 2) (HUB 145)
Teaching/Learning
Flipping, Collaborating, Assessing: Adopting New Modes of Library Instruction
Katie Bishop, University of Nebraska Omaha
Puzzle Pieces: Assessing Student Work Using Rubrics and Citation Analysis for Dual-Purpose Assessment
Alan Carbery, Champlain College
Turn a Disaster into a Research Opportunity: Assessing One-Hour Library Sessions after Hurricane Sandy
Hong Cheng, LaGuardia Community College, City University of New York -- CUNY
The Role of a Required Information Literacy Competency Exam in the First College Year: What Test Data Can, Cannot, and Might Reveal
Kathy Clarke, Gretchen Hazard, and Jeanne Horst, James Madison University
Libraries and Student Success: A Campus Collaboration with High Impact Educational Practices
Kathryn Crowe, University of North Carolina at Greensboro
Using Rubrics for Programmatic Assessment of Learning Outcomes in Course-Integrated Library Instruction
Laura Gariepy and Jennifer Stout, Virginia Commonwealth University
Charting Your Course: Using Curriculum Mapping to Enhance Information Literacy
Susan Gardner Archambault, Loyola Marymount University
Assessing Information Literacy in General Education: A Collaborative Approach Using a Metarubric
Anne Pemberton and Linda Siefert, University of North Carolina at Wilmington
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6–8pm
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Posters and Poster Reception (HUB North Ballroom)
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Tuesday
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August 5
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8 am—4 pm
8–9am
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Registration and Information (HUB 238)
Breakfast (South Prefunction Area)
Breakfast Vendor Presentation: Sustainable Collection Services (HUB 214)
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9–9:15
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Announcements (HUB South Ballroom)
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9:15–10am
10–10:30
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Keynote III (HUB South Ballroom)
David Kay, Sero Consulting: Discovering the Pattern, Discerning the Potential: The Role of the Library in Unraveling the Cat's Cradle of Activity Data
Break |
10:30am–12:30pm
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Session 9 (Paper 5) (HUB 145)
Collections 2
Defining Consortial Value: The CRKN External Review as a Test Case
Jocelyn Godolphin, Jocelyn Godolphin and Associates
Value of the Online Newspaper Collection at the University of Illinois at Urbana-Champaign Library
Kirk Hess and Sarah Hoover, University of Illinois at Urbana-Champaign
Laying the Groundwork for a New Library Service: Scholar-Practitioner & Graduate Student Attitudes Toward Altmetrics and the Curation of Online Profiles
Kathleen Reed and Dana McFarland, Vancouver Island University
Rosie Croft, Royal Roads University
Altmetrics 101 (Lightning Talk)
Mike Buschman, Plum Analytics
Usage Statistics of Electronic Resources: A Comparison of Vendor Supplied Usage Data (Lightning Talk)
Kanu Nagra, Borough of Manhattan Community College, City University of New York -- CUNY
Running the Numbers: Evaluating an E-Book Short-Term Loan Program for Cost-Effectiveness (Lightning Talk)
Brendan O’Connell and John Vickery, North Carolina State University
Shaping Collections in a Connected World: Collection Assessment Using Resource Sharing Data (Lightning Talk)
Sarah Tudesco, Yale University
Session 10 (Paper 6) (HUB South Ballroom)
Collaboration
Defining the Libraries’ Role in Research: A Needs Assessment Case Study
Kathryn Crowe and Michael Crumpton, University of North Carolina at Greensboro
What Do Students Learn from Participation in an Undergraduate Research Journal? Results of an Assessment
Sharon Weiner, Purdue University
Assessment in Action: High Impact Practices in Academic Libraries
Kara Malenfant, Association of College and Research Libraries
Karen Brown, Dominican University
Time Lords of Instruction: Knowing When to Teach Specific IL Skills in a Major Program from Student & Instructor Feedback (Lightning Talk)
Ashley Ireland and Adam Murray, Murray State University
Assessing Argument, Critical Thinking, and Information Literacy Learning Outcomes (Lightning Talk)
Sharon Radcliff, California State University, East Bay
Elise (Yi-Ling) Wong, Saint Mary’s College of California
Assessment in Action: A Journey through Campus Collaboration, a Learning Community and Research Design (Lightning Talk)
Danielle Theiss, Rockhurst University
Mary O’Kelly, Grand Valley State University
Amy Stewart-Mailhiot, Pacific Lutheran University
Leo Lo, University of Alabama
Session 11 (Panel 3) (HUB Lyceum—1st Floor)
Surveys
Don’t Just Collect the Data! Closing the Loop with User Surveys (Panel)
Lisa Hinchliffe, University of Illinois at Urbana-Champaign
Elizabeth Edwards, University of Chicago
Heather Gendron, University of North Carolina at Chapel Hill
Eric Ackerman, Radford University
Beyond the Survey: Follow Up (Lightning Talk)
Emily Daly, Duke University
The Ithaka S+R Local Surveys of Students and Faculty Across Different Institutional Contexts (Panel)
Roger Schonfeld, Ithaka S+R
Andrew Asher, Indiana University
Heather Gendron, University of North Carolina at Chapel Hill
There is a Method to this Madness! Survey Methodology for Increased Response Rates (Lightning Talk)
Alisa Rod, Ithaka S+R
Debbie McMahon, Baylor University
Session 12 (Lightning 3) (HUB 250)
Data
Halt! Who Goes There? Assessing Library Use with Turnstile Data
Susan Bailey and Megan Slemons, Emory University
Expressing Library Value in a Changing Budget Climate
Chad Boeninger, Deborah Daniels, Jeffrey Ferrier, Sara Harrington and Janet Hulm, Ohio University
Thunderstruck! An “En-Lightning” Look at Recharging Existing Library Data to Electrify University Administration
Allison Brungard, David A. Nolfi, Marcia E. Rapchak, Bridget Euliano, Tracie J. Ballock, and Joseph Nelson, Duquesne University
Data Management—It’s for Libraries Too!
Monena Hall, Andi Ogier, Tracy Gilmore, and Connie Stovall, Virginia Tech
What do University Rankings Tell Us About Perceptions of Library Value?
Brian Jackson, Mount Royal University
Using Library and University Statistics to Create an Effective Funding Narrative
Brian Keith, University of Florida
Driving Partnerships for Assessment and Engagement
Katy Mathuews and Rebekah Kilzer, Shawnee State University
The Stat Solicitor: Proving Academic Value Through Statistics
Sarah Northam, Scott Lancaster, Megan Beard, Gail Johnston, and John Atabaev, Texas A&M University – Commerce
Show This, Not That: How to Communicate Assessment Results
Jen-chien Yu, University of Illinois at Urbana-Champaign
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12:30–1:20
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Box Lunch
Vendor Presentations:
Project SAILS (HUB 334)
Thomson Reuters (HUB 214)
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1:30–3:pm
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Session 13 (Paper 7) (HUB South Ballroom)
Teaching/Learning
Assessing Information Literacy and Critical Thinking Across the Curriculum
Sarah Dahlen and Pam Baker, California State University, Monterey Bay
Three Years of RAILS Research: The Take Aways for Information Literacy Teaching, Learning, & Assessment
Megan Oakleaf, Syracuse University
Exploring the Relationship Between Undergraduate Students' Use of Library Resources and Learning Outcomes
Elvira Saurina, Carlos González, Maximiliano Montenegro, Rosa Alarcon, Magdalena Jara, and Felipe Cano, Pontificia Universidad Católica de Chile
Nick Kelly, University of Southern Queensland
Session 14 (Paper 8) (HUB 250)
Space
Evaluating the Impact of Library Renovations: A Multiple Methods Approach
Elizabeth Habich and Karen Merguerian, Northeastern University
Learning in a Library: How Active Learning Classrooms and Informal Learning Spaces Contribute to Student Engagement, Effective Teaching and Coordinated Assessment
Amanda Hornby, Louise Richards, and Jill McKinstry, University of Washington
Assessment in Space Designed for Experimentation: The University of Washington Libraries Research Commons
Lauren Ray and Katharine Macy, University of Washington
Session 15 (Panel 4) (HUB 145)
The LibValue Project
LibValue Project (Panel)
Carol Tenopir, convener
Scholarly Reading by Undergraduate and Graduate Students: A Lib-Value Project(Lightning Talk)
Carol Tenopir and Lisa Christian, University of Tennessee
Donald W. King, Bryant University
E-Book Reading Patterns of Faculty: A Lib-Value Project (Lightning Talk)
Lisa Christian and Carol Tenopir, University of Tennessee
Donald W. King, Bryant University
Three E-Book Outlooks: What Humanists, Social Scientists and Scientists Want and Predict (A LibValue Study) (Lightning Talk)
Tina Chrzastowski, Lynn Wiley, and Jean-Louise Zancanella, University of Illinois at Urbana-Champaign
How Library Learning Spaces Contribute to Student Success: A LibValue Project (Lightning Talk)
Teresa Walker, Regina Mays, and Gayle Baker, University of Tennessee
Academic Libraries’ Support for Teaching: A LibValue Project (Lightning Talk)
Rachel Fleming-May and Regina Mays, University of Tennessee
Anne Pemberton, University of North Carolina at Wilmington
The Value, Outcomes, and Return on Investment of Academic Libraries (LibValue) Bibliographic Database and Controlled Vocabulary: A Description and Demonstration (Lightning Talk)
Rachel Fleming-May, University of Tennessee
Miranda Orvis, LibValue Project Consultant
The LibValue Toolkit (Lightning Talk)
Martha Kyrillidou, Henry Gross, Shaneka Morris, Gary Roebuck, and Amy Yeager, Association of Research Libraries
Session 16 (Lightning 4) (HUB Lyceum—1st Floor)
UX/Methods
Demonstrating Library Value: Appropriate Methodologies and Practical Approaches at the University of Cape Town
Karin De Jager, University of Cape Town
Developing an Outcomes-Based Evaluation Data Collection Tool: Lessons Learned
Thea Evenstad, McMinnville Public Library
GradConnect
Nancy Slight-Gibney and Wendy Ames, University of Oregon
Collaborating Across Campus to Articulate the Value of Research Consultations
Devin Savage, Illinois Institute of Technology
Patron Usage of Information Commons at SMU
Zoltan Szentkiralyi and Hollie Gardner, Southern Methodist University
Watch and Learn: Assessment of Online Video Tutorials
Christine Tawatao, Robin Chin Roemer, Verletta Kern, and Nia Lam, University of Washington
“Absolutely Amazing!”: A Comparative Study of User Satisfaction with Summon
Dana Thomas and Kevin Manuel, Ryerson University
Assessing Library Research Consultations: A Mixed-Method Approach (Lightning Talk)
John Watts, University of Nevada, Las Vegas
Stephanie Mahfood, Webster University
Seeing the Big Picture: Collating User Feedback in an Effective, Sustainable and Practical Way
Frankie Wilson, University of Oxford
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5:30–6:15pm
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Library Assessment Career Achievement Awards
(HUB Lyceum)
Recipients
Brinley Franklin, introduced by Linda Plunket
Fred Heath, introduced by Stephen Town
Joan Stein, introduced by Steve Hiller
Jim Self, introduced by Donna Tolson and Lynda White
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6:30–8:30pm
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Conference Reception
(Sylvan Theater/Grove)
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Wednesday
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August 6
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8 am—1 pm
8–9am
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Registration and Information (HUB 238)
Breakfast (South Prefunction Area)
Breakfast Vendor Presentation:
Update on Assessment Activities in Canadian Academic Libraries (Canadian Association of Research Libraries) (HUB 214)
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9:00–10:30 am
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Session 17 (Paper 9) (HUB South Ballroom)
Collections 3
What’s It Worth? Qualitative Assessment of E-Resources by a National Consortium
Eva Jurczyk, University of Toronto
Assessment of the Use of Electronic Resources at the University of Massachusetts Amherst: A MINES Study Using Tableau Software for Visualization and Analysis
Rachel Lewellen, University of Massachusetts Amherst
Terry Plum, Simmons College
Assessing Electronic Collections at Point of Use
Jane Nichols and Rick Stoddart, Oregon State University
Session 18 (Paper 10) (HUB 145)
Methods 2
Evaluation of the Applicability of E-S-QUAL for Assessing the Quality of Social Media Services in Academic Libraries
Hae Min Kim, Drexel University
A National Resource for Monitoring Library Service Efficacy
Carlos Manjarrez, Matthew Birnbaum, and Maria Raviele, Institute of Museum and Library Services
Iterative Chat Transcript Analysis
Laura Schmidli and Erin Carrillo, University of Wisconsin-Madison
Session 19 (Panel 5) (HUB Lyceum—1st Floor)
Organizational Capacity
Completing Assessment Projects When it is Only Part of My Job
Allison Benedetti, University of California, Los Angeles -- UCLA
Kornelia Tancheva, Cornell University
Keith Weimer, University of Virginia
Exploring Assumptions in Library Assessment and their Implications on Practice
Kathleen Reed, Vancouver Island University
Jeremy Buhler, University of British Columbia
Chelsea Garside, University of Victoria
Allison Sivak, University of Alberta
Session 20 (Lightning 5) (HUB 250)
Space/Services
Assessing the Impact of a New Library on Graduate Students' Use of Library Spaces
Bertha Chang, North Carolina State University
Sustaining an Assessment Mentality to Navigate Library Space Planning
Michael Crumpton and Kathy Crowe, University of North Carolina at Greensboro
Integrated Service Spaces: New Ways of Assessing Collaboration
Hector Escobar and Heidi Gauder, University of Dayton
Roving: Aimless or Purposeful?
Monena Hall, Virginia Tech
Putting a UX Lens on Library Space Assessment
Maurini Strub and Melissa Laning, University of Louisville
Viral Reference in the Writing Center: Using Metrics to Reinvent Library Reference
John Holmes and Kathleen Collins, University of Washington
Do Patrons Appreciate the Reference Interview? Virtual Reference, RUSA Guidelines, and Student Satisfaction
Klara Maidenberg, Scholars Portal, Ontario Council of University Libraries
Dana Thomas, Ryerson University
Did They Find It?
Karen Tang, Curtin University
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10:30–11am
11am–12:30pm
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Break
Session 21 (Paper 11) (HUB South Ballroom)
Value
Can Academic Analytics Tell Us How Libraries Impact Faculty Scholarly Research Productivity?
Michael Rawls, Virginia Commonwealth University
Making Value Measurement a Reality: Implementing the Value Scorecard
See also: Town, J.S. (2015). Implementing the value scorecard. Performance Measurement and Metrics, 16 (3), 234–251.
Stephen Town, University of York, UK
Library Impact Study
Holt Zaugg, Brigham Young University
Session 22 (Paper 12) (HUB 250)
Methods 3
Effecting Change through ClimateQUAL®—Experiences of Phase 1 and 2 Participants
LeRoy LaFleur, University of Rochester
The Engaged Librarian: Crafting an Effective Assessment Plan to Determine the Impact of a Key Strategic Library Initiative
Sarah Murphy, The Ohio State University
Collaborative Qualitative Research: A Consortium Approach to Exploring the Complexity of Student Learning Outcome Practices Across Multiple Institutions
Donna Ziegenfuss, University of Utah
Steve Borrelli, Washington State University
Session 23 (Panel 7) (HUB 145)
Data
What Role Can Peer Benchmarking Play in Planning for the Future of Research and Teaching Technologies?
Jenn Stringer, University of California, Berkeley
Lynn Rohrs and Samantha Guss, New York University
Performance Indicators for Public Libraries—Developing a National Model
Denise Davis, Sacramento Public Library
Joseph Matthews, JRM Consulting, Inc.
Mary Hirsh, Public Library Association
Session 24 (Panel 6) (HUB Lyceum—1st Floor)
Space/Learning
Time-Lapse Data: Longitudinal Assessment of Library Spaces
Camille Andrews and Sarah E. Wright, Cornell University
Robert Fox, University of Louisville
Ameet Doshi, Georgia Institute of Technology
So What? The Results & Impact of a Decade of IMLS-Funded Information Literacy Assessments
Carolyn Radcliff, Chapman University
Megan Oakleaf, Syracuse University
Michele van Hoeck, Project Information Literacy
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12:30–1:20pm
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Box Lunch
Vendor Presentation:
Counting Opinions (HUB 214)
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1:30–2:15pm
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Session 25 (Panel 8) (HUB South Ballroom)
Organizational Issues
Vision, Alignment, Impediments, Assessment: The Views of Library Leaders
Roger Schonfeld, Ithaka S+R
Reactor Panel
Anne Cooper Moore, Southern Illinois University
Scott Walter, DePaul University
Session 26 (Panel 9) (HUB Lyceum—1st Floor)
Assessing Liaisons
Creating and Implementing a Liaison Assessment Program
Gary White and Daniel C. Mack, University of Maryland
Session 27 (Panel 10) (HUB 145)
Public Libraries
Assessment for Public Libraries
Joseph Matthews, JRM Consulting
Denise Davis, Sacramento Public Library
Mary Hirsh, Public Library Association
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2:30–3:30pm
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Conference Close
Closing Panel: An Update on Conference Impressions
Judy Greenwood, University of Mississippi
Monena Hall, Virginia Tech
Marwin Britto, University of Saskatchewan
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Thursday
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August 7
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8:30am–12:30pm
8:30am–3:30pm
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Workshop (OUGL 220)
Getting the Message Out: Creating a Multi-Directional Approach to Communicating Assessment
Leaders: Vivian Lewis and Kathy Ball, McMaster University
Donna Tolson, University of Virginia
Workshop (OUGL 136)
Practical Strategies for Building Assessment Capacity in Libraries
Leaders: Megan Oakleaf, Syracuse University
Steve Hiller, University of Washington
Workshop (OUGL 141)
Closing the Loop: Evaluating Your Key Scholarly Communication Programs and Services
Leader: Catherine Brown, Integrative Solutions
Workshop (HUB 238)
Improving Library Service Quality by Using LibQUAL+® Effectively and Strategically
FULL DAY WORKSHOP
Leaders: Martha Kyrillidou, Association of Research Libraries
Raynna Bowlby, Library Management Consulting
Lisa Hinchliffe, University of Illinois at Urbana-Champaign
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