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Library Assessment Conference
Building Effective, Sustainable, Practical Assessment
2018 Library Assessment Conference
Houston, Texas
December 5–7, 2018
#lac18
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2016 Conference Schedule
View the 2016 program at a glance—revised October 13th
View the 2016 Poster Schedule
View the 2016 Program Abstracts and Print Program
View the 2016 Conference Attendees
View the Communal Session Notes
2016 Library Assessment Conference Program
Sunday |
October 30th |
9:00 am–6:00 pm
Arlington Foyer
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Registration Pickup
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1:00–4:30 pm
Salon I |
Workshop:
Getting the Message Out: Creating a Multi-Directional Approach to Communicating Assessment
Leaders: Donna Tolson (University of Virginia) and Vivian
Lewis (McMaster University) |
Salon II |
Workshop:
Introductory Data Visualization with Tableau
Leaders: Rachel Lewellen (University of Massachusetts
Amherst), Jeremy Buhler (University of British Columbia),
and Sarah Murphy (The Ohio State University) |
Salon V |
Workshop:
Outcome(s) Assessment
Leader: Martha Kyrillidou (Quality Metrics, LLC) |
5:00–6:00 pm
Salons I & II
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New Attendee Orientation
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Monday |
October 31st
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8:00 am–5:00 pm
Arlington Foyer
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Registration Pickup
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9:00 am–5:00 pm
Salons A–E
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Poster Set-Up and Storage
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9:00–9:15 am
Salons III & IV
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Welcome
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9:15–10:30 am
Salons III & IV |
Plenary Session 1:
Keynote I: Molly Broad, American Council on Education, Higher
Education at a Crossroads
Keynote II: Lisa Hinchliffe, University of Illinois at
Urbana-Champaign, Sensemaking for Decisionmaking
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10:30–11:00 am
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Break |
11:00 am–12:30 pm
Salon III
Salon VI |
Concurrent Session I
Session 1/Panel: Keynote Reaction Panel
Margie Jantti, University of Wollongong
Vivian Lewis, McMaster University
Elliott Shore, Association of Research Libraries
Scott Walter, DePaul University
Session 2/Papers: Digital Libraries
Measuring the Impact of Digitizing 24,000 Print Theses and Dissertations at UMass Amherst
Jessica Adamick, University of Massachusetts Amherst
Assessing the Digital Humanities Working Group Projects at the University of Florida
Laura Spears, University of Florida
Laurie Taylor, University of Florida
Research as Design—Design as Research: Applying Design Thinking to Data Management Needs Assessment
Cinthya Ippoliti, Oklahoma State University |
Salon II |
Session 3/Short Papers: Ithaka
Lessons from the 2015 UCSC Instance of the Ithaka S+R Student Survey
Greg Careaga, University of California, Santa Cruz
Implementing the Ithaka Faculty Survey: Engaging Staff and Visualizing Findings
Joyce Chapman, Duke University
Emily Daly, Duke University
Investigating the Needs of Religious Studies Scholars: A Multi-Institutional Collaborative Approach
Danielle Cooper, Ithaka S+R
Library as Research Site: The Local Value of Participating in a National Research Project
Jenifer Gundry, Princeton Theological Seminary
Virginia Dearborn, Princeton Theological Seminary
Visualizing Local Data: The Ithaka S+R Survey at UNLV
Starr Hoffman, University of Nevada-Las Vegas
Ashley Hernandez-Hall, University of Nevada-Las Vegas
Survey Administration Best Practices: Lessons Learned from the 2015 Ithaka S+R Faculty Survey
Christine Wolff, Ithaka S+R
What Do Faculty Think? National & Local Perspectives from the Ithaka S+R Survey
Christine Wolff, Ithaka S+R |
Salon V |
Session 4/Short Papers: Space 1
Reading Library Spaces: Using Mobile Assessment to Complete Your Library’s Story
Tobi Hines, Cornell University
Camille Andrews, Cornell University
Sara Wright, Cornell University
Evidence-Based Decision Making Using New Library Data
Heather Scalf, University of Texas Arlington
Driving the BUS: A Multimodal Building Use Study and Needs Assessment
Mandy Shannon, Wright State University
Mixing Measures: How We Used Quantitative and Qualitative Techniques to Assess Teaching and Learning in a New High-Tech Classroom
Laura Taylor, Northern Arizona University
Suzanne Pieper, Northern Arizona University
Don’t Dismiss Directional: Analyzing Reference Desk Interactions to Develop an Evidence-Based Content Strategy for a Digital Wayfinding System
Christine Tobias, Michigan State University
Shh Stats: Mining the Library’s Chat Transcripts to Identify Patterns in Noise Complaints
Jason Vance, Middle Tennessee State University
After the Ribbon Cutting: Creating and Executing an Efficient Assessment Plan for a Large-Scale Learning Space Project
Krystal Wyatt-Baxter, University of Texas at Austin
Michele Ostrow, University of Texas at Austin
Using Non-Library Student Collaboration to Inform the Design of a Library Family Room
Holt Zaugg, Brigham Young University
Jeff Belliston, Brigham Young University |
12:30–1:30 pm
Salons III & IV
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Boxed Lunch
Sponsor Presentations—SirsiDynix (Salon I) |
1:30–3:15 pm
Salon III |
Concurrent Session II
Session 5/Short Papers: Learning 1
Building CORA, the Community of Online Research Assignments
Susan Archambault, Loyola Marymount University
Lindsey McLean, Loyola Marymount University
Is It Working? Assessing the Effectiveness of Community College Information Literacy Instruction: Creating Developmentally Appropriate Outcomes and Improving Instruction Using the “Framework” as a Guide
Heather Gillanders, Tacoma Community College
Adventures in Framework Assessment
Anne Grant, Clemson University
Camille Cooper, Clemson University
Implementing ACRL’s Assessment in Action Program at UNCG Libraries to Meet the Information Literacy Needs of Incoming Transfer Students
Karen Grigg, University of North Carolina at Greensboro
Lea Leininger, University of North Carolina at Greensboro
Jenny Dale, University of North Carolina at Greensboro
Score! Using Competitive Assessment Approaches to Chart Growth in Critical Thinking and Information Literacy with Incoming Freshman Athletes
Colleen Mullally, Pepperdine University
John Watson, Pepperdine University
Dream of a Common Language: Developing a Shared Understanding of Information Literacy Concepts
Deborah A. Murphy, University of California, Santa Cruz
Student Instructional Histories: An Approach to Assessing the Reach of an Information Literacy Program
Erica Schattle and Josh Quan, Tufts University
Megan Bresnahan, University of New Hampshire
Understanding Research: Assessing Library Impact on Academic Performance through an Online Courseware Pilot
Ashley Shealy, Middle Tennessee State University
Karen Dearing, Middle Tennessee State University
Academic Libraries’ Impact on Community College Student Success
Katy Mathuews, Ohio University
Brad Pulcini, Central Ohio Technical College |
Salon VI |
Session 6/Short Papers: Collections/Digital
Do We Approve? New Models for Assessing Approval Plans
Julie Linden, Yale University
Sarah Tudesco, Yale University
Daniel Dollar, Yale University
Mind the Gap: Using Patron Actions to Identify Holes in a Library’s Collection
Qiana Johnson, Northwestern University
Developing a Sustainable Collection Assessment Strategy
Michelle Leonard, University of Florida
Steven Carrico, University of Florida
Applying the Principles of Total Library Assessment to Inform Sustainable Collection Development
Michael Luther, Kennesaw State University
Ana Guimaraes, Kennesaw State University
Just in Case or Just in Time? Time to Assess Area Studies Print Collections in Research Libraries
Roxanne Peck, University of California, Los Angeles
Osman Celik, University of California, Los Angeles
David Hirsch, University of California, Los Angeles
Continuous Usability Testing: The Importance of Being Iterative When it Comes to Assessment and Development of the Library’s Digital Services
Anneli Friberg, Linköping University
Community Efforts to Develop Best Practices in Digital Library Assessment
Joyce Chapman, Duke University |
Salon II |
Session 7/Papers: Organizational Issues 1
Measuring Impact of Liaison-Faculty Relationships
Lisa Horowitz, Massachusetts Institute of Technology
Courtney Crummett, Massachusetts Institute of Technology
Tracy Gabridge, Massachusetts Institute of Technology
Calculating the REACH of Engaged Librarians: A Lesson in Poka-Yoke Error Proofing
Sarah Murphy, The Ohio State University
ARL’s Leadership and Career Development Program: An Incubator and Catalyst for Leadership Development
Mark A. Puente, Association of Research Libraries
Carlette Washington-Hoagland, University of Iowa
Using Appreciative Inquiry Methods to Build a Culture of Assessment and Library Instruction Program from the Bottom Up: Uncovering Librarian Values, Assumptions, Beliefs, and Best Practives
Donna Harp Ziegenfuss, University of Utah |
Salon V |
Session 8/Papers: Methods 1
Relationships between LibQUAL+® Outcomes and Service Quality Scores
Colleen Cook, McGill University
Martha Kyrillidou, Quality Metrics, LLC
Bruce Thompson, Texas A&M University
The Illusory Holy Grail: Comprehensive Mixed-Methodology Assessment is No Better Than Using a Single Method; A Case Study on the 21st-Century Science Library
Frankie Wilson, University of Oxford
Collaborative Libraries Assessment Across a Multi-Campus College
Tanner Wray, Montgomery College
Nancy Fried Foster, Ithaka S+R
Cynthia Pfanstiehl, Montgomery College
Event Evaluation: Developing a Rubric for Assessing the Value of Library Programming
Maurini Strub, University of Louisville
Melissa Laning, University of Louisville |
3:15–4:30 pm
Salon I
Salon IV
Salon III |
Affinity Meetings:
CIC
LLAMA Assessment Section
QQML
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5:30–7:00 pm
Salons A–E
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Poster Session 1
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7:00–9:30 pm
Sky View & Pre-Function Space
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Conference Reception (Halloween Fun) |
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Tuesday |
November 1st
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9:00–9:10 am
Salons III & IV
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Announcements
| 8:00 am–5:00 pm
Arlington Foyer
| Registration Pickup | 9:00 am–3:00 pm
Salons A–E
| Poster Set-Up and Storage |
9:10–10:00 am
Salons III & IV |
Plenary Session 2
Keynote III: Brian Nosek, University of Virginia,
Promoting an Open Research Culture
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10:00–10:30 am |
Break
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10:30 am–12:00 pm
Salon III |
Concurrent Session III
Session 9/Panel: Keynote Reaction Panel
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Salon II |
Session 10/Short Papers: Organizational Issues 2
Assessing Your New Library Position: A Story about Creativity, Collaboration, and Collegiality
Amanda Albert, Saint Louis University
How Well Do We Collaborate? Using Social Network Analysis (SNA) to Evaluate Engagement in Assessment Program
Nisa Bakkalbasi, Columbia University in the City of New
York
Acknowledging the Political, Economic, and Values-Based Motivators of Assessment Work: An Analysis of Publications on Academic Library Assessment
Lise Doucette, Western University
Assessment as User Engagement: Using User Testing and Assessment to Build Investment in the Library’s Intranet
Elizabeth Edwards, University of Chicago
Using Peers to Shed Light on Service Hours for Librarians
Hector Escobar, University of Dayton
Heidi Gauder, University of Dayton
Active Learning with Assessment
Katharine Hall, Concordia University
Meredith Giffin, Concordia University
Assessment Planning in the Time of Change
Charissa Jefferson, California State University, Northridge
Laurie Borchard, California State University, Northridge |
Salon V |
Session 11/Papers: Learning 2
Making It Work: Developing a Student-Centered Assessment Model for a Large-Scale Information Literacy Program
Rachel Gammons, University of Maryland
Lindsay Inge, University of Maryland
Multi-Method Assessment to Improve Library Instruction
Zsuzsa Koltay, Cornell University
Kornelia Tancheva, Cornell University
Using Images to Understand Students’ Approaches to the Research Process
Ann Medaille, University of Nevada, Reno
Molly Beisler, University of Nevada, Reno |
Salon VI |
Session 12/Papers: Value
A Toolkit for Efficient Reporting on the Library’s Value to Disparate Stakeholders
Sarah Pickle, Claremont Colleges
Take Back the Data: The 21st-Century Library
Kirsten Kinsley, Florida State University
Lisa Horowitz, Massachusetts Institute of Technology
Lean Libraries Optimize Outcomes!
Annie Norman, Delaware Division of Libraries |
12:00–1:00 pm
Salons III & IV |
Boxed Lunch
Sponsor Presentations—Project SAILS (Salon I)
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1:00–2:45 pm
Salon V |
Concurrent Session IV
Session 13/Short Papers: Methods 2
Academic Library Services and Undergraduate Academic Success: Trends in Research Literature (Handout)
Ashlynn Kogut, Texas A&M University
Assessing User Engagement with Library Exhibits Using Eye Tracking
Kris Markman, Harvard University
Why Seek Expertise in an Age of DIY? One Library’s Qualitative Approach to Understand When and Why Students Seek Reference Assistance
Marc Vinyard, Pepperdine University
Colleen Mullally, Pepperdine University
Jaimie-Beth Colvin, Pepperdine University
There’s Method in the Madness: Understanding the Benefits and the Usage of Usability Methodologies in a Website Life Cycle
Rachael Winterling, University of North Carolina at
Charlotte
Assessment by Design: A Design Thinking Project at the University of Washington Libraries (Handout)
Jackie Belanger, University of Washington
Linda Garcia, University of Washington
John Danneker, University of Washington
Amelia Klaus, University of Washington
Christine Tawatao, University of Washington
Stephen Weber, University of Washington
Linda Whang, University of Washington
Using Informal Learning Spaces and Non-Traditional Methods to Assess Student Success
Anna Sandelli, University of Tennessee, Knoxville
Sojourna Cunningham, University of Richmond
Building on Success: Increasing the Impact of an In-House User Satisfaction Survey
Emily Daly, Duke University
So Everyday: Interviews with Academic Researchers to Understand Their Day-to-Day
Erin Eldermire, Cornell University
Neely Tang, Cornell University |
Salon II |
Session 14/Papers: Organizational Issues 3
Measuring the Effectiveness of a Research Continuing Education Opportunity for Librarians: Institute for Research Design in Librarianship (IRDL), 2014–2016
Kristine Brancolini, Loyola Marymount University
Marie R. Kennedy, Loyola Marymount University
Proficiencies for Assessment Librarians and Coordinators: Defining a Profession
Mark Emmons, University of New Mexico
Lisa Horowitz, Massachusetts Institute of Technology
Carol Mollman, Washington University in St. Louis
Megan Oakleaf, Syracuse University
Terry Taylor, DePaul University
Alice Daugherty, Louisiana State University
Zoltán Szentkiráli, Southern Methodist University
Creating Sustainable Assessment Practice through Collaborative Leadership: Informing and Being Informed by Higher Education Leaders
Lisa Hinchliffe, University of Illinois at Urbana-Champaign
Kara Malenfant, Association of College and Research Libraries
Karen Brown, Dominican University |
Salon III |
Session 15/Papers: Space 2
A Day in the Life: Practical Strategies for Understanding Student Space-Use Practices
Andrew Asher, Indiana University
Juliann Couture, University of Colorado, Boulder
Maura Smale, City University of New York, City Tech
Jean Amaral, Borough of Manhattan Community College, CUNY
Barbara Fister, Gustavus Adolphus College
Donna Lanclos, University of North Carolina, Charlotte
Sara Lowe, Indiana University-Purdue University Indianapolis
Mariana Regalado, Brooklyn College, CUNY
Lead Users: A Strategy for Predictive, Context-Sensitive Service and Space Design
Ameet Doshi, Georgia Institute of Technology
Elliot Felix, brightspot strategy
From Data to Development: Using Qualitative Data to Create New Ideas and Solutions
Ingela Wahlgren, Lund University
Åsa Forsberg, Lund University
Space: Describing and Assessing Library and Other Learning Spaces
Bob Fox, University of Louisville
Steve Hiller, University of Washington
Martha Kyrillidou, Quality Metrics, LLC
Joan Lippincott, CNI |
3:30–5:00 pm
Salons A–E
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Poster Session 2 |
6:30–? |
Leaders & Luminaries Drinks/Nibbles (sign-up sheets available—Arlington Registration) |
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Wednesday
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November 2nd | 8:00 am–12:00 pm |
Registration Pickup (Arlington Foyer)
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9:00–10:30 am
Salon VI |
Concurrent Session V
Session 16/Papers: Special Libraries
Measurement and Metrics for US Presidential Libraries and Museums
Wanda Dole, Abraham Lincoln Presidential Library and Museum
Jack Robertson, Thomas Jefferson Foundation
Assessing the Use of Special Collections: Case Studies from Harvard’s Houghton Library
Emilie Hardman, Harvard University
Special Collections Assessment Efforts at ARL
Jackie Dooley, OCLC
Martha Kyrillidou, Quality Metrics, LLC |
Salon II |
Session 17/Papers: Analytics/Value
Graduate in Four Years? Yes, the Library Can Help With That
Jan Fransen, University of Minnesota
Kristen Mastel, University of Minnesota
Shane Nackerud, University of Minnesota
Kate Peterson, University of Minnesota
Krista Soria, University of Minnesota
Academic Libraries and Student Retention: The Implication for Higher Education
Mary O’Kelly, Grand Valley State University
What Do We Want to Know: Completing an Action-Oriented Research Agenda
Lynn Connaway, OCLC
Alan Carbery, Champlain College
Debbie Malone, DeSales University |
Salon V |
Session 18/Short Papers: Organizational Issues 4
Using a Social Network Analysis to Inform Library Communication Patterns
Holt Zaugg, Brigham Young University
So You Developed the Framework for Liaison Work: What’s Next?
Yelena Luckert, University of Maryland
Reskilling for the Digital Humanities: Assessing Outcomes of the “Developing Librarian” Program
John Tofanelli, Columbia University in the City of New York
Nisa Bakkalbasi, Columbia University in the City of New
York
Barbara Rockenbach, Columbia University in the City of New York
A Comparison Study of the Perceptions, Expectations, and Behaviors of Library Employers on Job Negotiations as Hiring Employers and as Job Seekers
Leo Lo, University of Alabama
Jason Reed, Kansas State University
Building Library-Wide Engagement in Assessment
Beth Martin, University of North Carolina at Charlotte
Anne Cooper Moore, University of North Carolina at Charlotte
Rachael Winterling, University of North Carolina at
Charlotte
Writing the Library’s Story, Three Outcomes at a Time
Luke Vilelle, Hollins University | Salon III |
Session 19/Papers: Services 1
Supporting Parents in Early Literacy through Libraries (SPELL): An Assessment of a Multi-Site Public Library Project
Linda Hofschire, Colorado State Library
Delighting Our Customers: Building Services Collaboratively with Learners at a Distance
Sam Dick, The Open University
Selena Killick, The Open University
Evaluating from Arm’s Length: Assessing Services Provided by a Library Consortium
Sabina Pagotto, Scholars Portal, Ontario Council of
University Libraries
Kathryn Barrett, Scholars Portal, Ontario Council of
University Libraries
Katya Pereyaslavska, Scholars Portal, Ontario Council of University
Libraries |
10:30–11:00 am |
Break
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11:00 am–12:30 pm
Salon II |
Concurrent Session VI
Session 20/Short Papers: Data
What Do We Collect and Why? Using a Self-Study to Improve Data Collection Practices
Summer Durrant, University of Mary Washington
Suzanne Chase, University of Mary Washington
Using a Tool to Build a Culture of Assessment: The Data Framework
Starr Hoffman, University of Nevada-Las Vegas
Ashley Hernandez-Hall, University of Nevada-Las Vegas
All Your Data Displayed in One Place: Preliminary Research and Planning for a Library Assessment Dashboard and Toolkit
Frankie Wilson, University of Oxford
William Garrity, University of California, Davis
Megan Hurst, Athenaeum21
Wolfram Horstmann, Göttingen State and University Library
Christine Madsen, Athenaeum21
Mackenzie Smith, University of California, Davis
Getting Vizzy with It: Data Visualization in Support of Assessment, Planning, and Communication
Ebony Magnus, SAIT Polytechnic
Do We Collect That Information and If So, How Can I Access It? Designing a Statistics Depository
Michael Perry, Northwestern University Library
Gina Petersen, Northwestern University Library
The Power of Performance: Outcome Measurement in Modern Times
Denise Davis, Sacramento Public Library
Emily Plagman, Public Library Association
Showcasing Faculty Research with Elements and Tableau
Gabrielle Wiersma, University of Colorado, Boulder
Matt Ramey, University of Colorado, Boulder |
Salon VI |
Session 21/Papers: Learning 3
Assessing International Students in the Library Instruction Classroom
Susan Avery, University of Illinois at Urbana-Champaign
Kirsten Feist, University of Illinois at Urbana-Champaign
Developing a Practical Framework for Information Literacy Program Evaluation
Paul Bracke, Gonzaga University
Clarence Maybee, Purdue University
Sharon Weiner, Purdue University
Assessing Student Learning: A Rubric-Based “E-Portfolio” Approach to Longitudinal Assessment of Information Literacy
Alan Carbery, Champlain College |
Salon III |
Session 22/Short Papers: Services 2
Usability Study of Database Accessibility for Students Who Use Screen Readers
Nicole Campbell, Washington State University Vancouver
Sue Phelps, Washington State University Vancouver
Beyond Data Management: Designing User-Driven Data Services at UCSF Library
Ariel Deardorff, University of California San Francisco
Jim Munson, University of California San Francisco
OBILLSK: Using Predictive Analytics to Anticipate Interlibrary Loans
Ryan Litsey, Texas Tech University
Scott Luker, Texas Tech University
Weston Mauldin, Texas Tech University
Kenny Ketner, Texas Tech University
Evaluating Reference Consults in the Academic Library
Alison J. Moore, Simon Fraser University
Lorie A. Kloda, Concordia University
Tracking for Outreach: Using Data for Cross-Unit Purposes
Heidi Gauder, University of Dayton
Hector Escobar, University of Dayton |
Salon V |
Session 23/Short Papers: Space 3
A Factor Analysis Approach to Persona Development Using Survey Data
Hae Min Kim, Drexel University
John Wiggins, Drexel University
Assessing to Transform an Aging Learning Commons: Leveraging Multiple Methods to Create a Holistic Picture of Student Needs
Jessica Adamick, University of Massachusetts Amherst
Sarah Hutton, University of Massachusetts Amherst
Consulting Detectives: How One Library Deduced the Effectiveness of Its Consultation Area & Services
Camille Andrews, Cornell University
Tobi Hines, Cornell University
It’s All About the Learning: What Students Say About Their Learning in Informal Learning Spaces in the Library
Susan Beatty, University of Calgary
Public Workstation Use: Visualizing Occupancy Rates
Jeremy Buhler, University of British Columbia
Library Snapshot Day, or the 5 Ws—Who, What, When, Where, and Why Are Students Using Academic Library Space: A Method for Library User Experience Assessment
Gricel Dominguez, Florida International University
Genevieve Diamond, Florida International University
Enrique Caboverde, Florida International University
Denisse Solis, Florida International University
Advancing Campus Priorities Through Informed Space Reallocations
Bob Fox, University of Louisville
Bruce Keisling, University of Louisville |
12:30–1:30 pm
Salons III & IV
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Boxed Lunch
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1:30–3:00 pm
Salons III & IV |
Plenary Session 3
Library Assessment Career Achievement Awards—Neal Kaske, Stephen
Town
Celebrating the 10th Anniversary of the Library Assessment
Conference
Conference Adjourns
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3:30–6:00 pm
Salons III & IV
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ARL Members Assessment Meeting
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6:30–? |
Leaders & Luminaries Drinks/Nibbles (sign-up sheets available—Arlington Registration) |
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Thursday |
November 3rd
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9:00 am–12:30 pm
Salon II |
Workshop:
Learning Analytics, Academic Libraries, and Institutional Context: Getting Started, Gaining Traction, Going Forward
Leader: Megan Oakleaf (iSchool, Syracuse University) |
Salon V |
Workshop:
Library Spaces: Approaches to Needs Assessment and Post-Occupancy Assessment
Leaders: Kim Duckett (Duke University) and Joan
Lippincott (CNI) |
Salon VI |
Workshop:
How to Use Altmetrics Data from the Social Web to Evaluate Collections, Boost Institutional Repositories, and Support Researchers at Your Institution
Leaders: Rachel Borchardt (American University) and Stacy
Konkiel (Altmetric) |
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